Your privacy matters to us. This Privacy Policy explains exactly what personal data deei11 collects, why we collect it, how it is used and stored, and the rights you hold as a player on our platform.
deei11 ("the Company", "we", "us", "our") operates the online gaming platform accessible at deei11.net (the "Platform"). We are committed to protecting the privacy and personal data of every individual who visits or registers on the Platform ("you", "the Player", "the User").
This Privacy Policy describes how deei11 collects, uses, stores, discloses, and protects personal data in connection with the operation of the Platform. It applies to all registered Players, prospective Players who have commenced but not completed registration, and visitors to the Platform who have not registered an account.
By accessing the Platform or registering an account, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree, you must discontinue use of the Platform immediately. This Privacy Policy should be read alongside the deei11 Terms & Conditions, which are incorporated herein by reference.
We periodically review and update this Privacy Policy to reflect changes in our practices, legal obligations, or the services we offer. The "Last Updated" date at the top of this page indicates when the most recent revision was made. Material changes will be communicated to registered Players via email or a notice displayed upon next login.
For the purposes of this Privacy Policy, the following terms have the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, email address, date of birth, bank account details, IP address, and device identifiers. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, and deletion. |
| "Data Controller" | deei11, as the entity that determines the purposes and means of processing Personal Data collected through the Platform. |
| "Data Processor" | Any third party that processes Personal Data on behalf of deei11 under a contractual obligation, such as payment processors, KYC verification providers, and cloud hosting services. |
| "KYC" | Know Your Customer — the identity and age verification process required before a Player may process withdrawals or access certain Platform features. |
| "Cookies" | Small text files placed on your device by the Platform to store session information, preferences, and analytics data. |
| "Sensitive Data" | A sub-category of Personal Data that warrants heightened protection, including government-issued identification numbers, financial account details, and biometric data. |
When you create a deei11 account, we collect the following information:
Before processing any withdrawal request, deei11 requires the following documents to fulfil KYC obligations:
To process deposits and withdrawals, we collect the following financial information:
deei11 does not store full payment card numbers. All financial data is handled in accordance with applicable payment security standards.
We record data generated by your use of the Platform's gaming and betting features, including:
When you access the Platform, our servers and analytics tools automatically collect the following technical data:
When you contact our support team or interact with the Platform's communication features, we may collect:
deei11 collects Personal Data through the following channels:
deei11 processes your Personal Data only where a valid legal basis exists. The table below summarises the primary purposes for which we process your data and the corresponding legal basis for each:
| Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Account creation and authentication | Registration Data, Technical Data | Performance of contract |
| Age and identity verification (KYC) | KYC Data, Registration Data | Legal obligation; Legitimate interest (fraud prevention) |
| Processing deposits and withdrawals | Financial Data, KYC Data | Performance of contract |
| Game provision and bet settlement | Gameplay Data, Financial Data | Performance of contract |
| Bonus and promotion management | Gameplay Data, Registration Data | Performance of contract; Legitimate interest |
| Fraud detection and anti-money laundering | All categories | Legal obligation; Legitimate interest |
| Responsible gaming monitoring | Gameplay Data, Financial Data | Legal obligation; Legitimate interest |
| Customer support and dispute resolution | Communications Data, Gameplay Data | Performance of contract; Legitimate interest |
| Platform analytics and improvement | Technical Data, Gameplay Data | Legitimate interest |
| Marketing communications (opt-in only) | Registration Data, Communications Data | Consent |
| Legal compliance and record-keeping | All categories | Legal obligation |
deei11 does not sell, rent, or trade your Personal Data to any third party for their own marketing purposes. We share your data only where necessary and only with the following categories of recipients:
All third parties that process Personal Data on behalf of deei11 are bound by contractual data processing agreements that require them to process data only for the specified purpose, implement appropriate security controls, and not sub-process data without prior written authorisation from deei11.
deei11 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected or as required by applicable law and compliance obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account Registration Data | Duration of account + 5 years after closure | Legal obligation; dispute resolution |
| KYC Documents | 5 years after account closure | Anti-money laundering legal obligation |
| Financial Transaction Records | 5 years from transaction date | Legal obligation; audit requirements |
| Gameplay & Betting Logs | 3 years from session date | Dispute resolution; responsible gaming |
| Customer Support Correspondence | 3 years from last interaction | Dispute resolution; quality assurance |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Proof of consent |
| Technical & Device Data (logs) | 12 months from collection | Security monitoring; fraud detection |
| Self-Exclusion Records | Indefinitely (or as required by operator policy) | Responsible gaming; legal obligation |
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Anonymised and aggregated data (for example, statistical analysis of platform usage patterns) may be retained indefinitely.
deei11 implements a layered security framework to protect Personal Data against unauthorised access, disclosure, alteration, and destruction. Our key security measures include:
While deei11 employs commercially reasonable security measures, no system is completely immune from risk. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify affected Players promptly and take immediate steps to mitigate the impact.
Cookies are small text files placed on your device by the deei11 Platform when you visit. They allow the Platform to recognise your device on subsequent visits, remember your preferences, maintain your login session, and collect analytics data about how the Platform is used.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Required for core Platform functionality — login session management, security tokens, and game-round integrity checks. Cannot be disabled without breaking core features. | Session / up to 24 hours |
| Functional | Remember your language preference, last visited game category, and responsible gaming settings between sessions. | Up to 90 days |
| Analytics | Collect anonymised data about page visits, navigation paths, and feature usage to help deei11 improve the Platform experience. Data is aggregated and does not identify individual players. | Up to 13 months |
| Marketing / Retargeting | Track whether you arrived at deei11 via a specific promotional channel. Used only with your consent and strictly for attributing promotional campaigns — not for selling your data to advertisers. | Up to 30 days |
You may control or disable non-essential cookies through your browser settings. Most modern browsers allow you to view, delete, and block cookies on a per-site basis. Please note that disabling strictly necessary cookies will impair your ability to log in and use the Platform. Instructions for managing cookies are available in the help documentation of your browser (Chrome, Firefox, Safari, Edge).
Some browsers transmit a "Do Not Track" (DNT) signal to websites. The deei11 Platform currently does not alter its data collection behaviour in response to DNT signals, as no industry-wide standard for interpreting DNT has been adopted. You may use the cookie management options in Section 9.3 to limit non-essential tracking.
As a Player whose Personal Data is processed by deei11, you hold the following rights in respect of that data. To exercise any of these rights, please contact us via the details in Section 15:
We will respond to all rights requests within 30 calendar days of receipt. In complex or high-volume cases, this period may be extended by a further 60 days with notification to you. We do not charge a fee for handling rights requests unless a request is manifestly unfounded or excessive.
The deei11 Platform is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect Personal Data from anyone under the age of 21. Age verification is a mandatory step in the registration and KYC process; deei11 will not activate a real-money account or process any withdrawal for a Player whose date of birth indicates they are under 21.
If deei11 discovers that an account has been registered by or on behalf of a minor, the account will be closed immediately, all funds on deposit will be returned to the verified payment method, and any winnings will be voided. If you believe a minor has registered an account using your personal details, please contact our support team immediately.
Parents and guardians of minors who may have accessed the Platform without permission are encouraged to use parental control software to restrict access to gambling websites.
deei11 operates globally and may transfer your Personal Data to servers or service providers located outside Indonesia. Where such transfers occur, deei11 takes steps to ensure that your Personal Data receives an equivalent level of protection to that which it receives in its country of origin. Safeguards for international transfers include:
By using the deei11 Platform, you acknowledge and consent to the transfer of your Personal Data to servers and processors outside Indonesia where necessary for the provision of the services described in this Privacy Policy.
The deei11 Platform integrates with third-party services to deliver certain features — for example, live casino streams from Evolution Gaming, slot titles from Pragmatic Play and PG Soft, and payment processing via local Indonesian bank channels and e-wallets. When you interact with these features, the third-party provider may independently collect technical data (such as your IP address and device type) in accordance with their own privacy policies.
deei11 does not control the privacy practices of third-party game studios or payment providers and is not responsible for their data collection activities beyond the terms of our data processing agreements with them. We encourage you to review the privacy policies of any third-party service you interact with through the Platform.
The deei11 Platform does not contain links to external websites. Any navigation within the Platform — including game launches and payment flows — remains within the deei11 ecosystem or is explicitly handed off to a named, contracted third-party service.
deei11 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes — for example, introducing a new category of data collection or a new purpose for processing — we will notify registered Players by email or via a prominent notice displayed upon next login, at least 14 days before the change takes effect.
Non-material changes (such as clarifications of existing language, correction of typographical errors, or updated contact details) may be made without advance notice. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.
Your continued use of the Platform after a revised Privacy Policy has taken effect constitutes your acceptance of the updated terms. If you do not agree with any material change to this Policy, you should cease using the Platform and request account closure before the change takes effect.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights under Section 10, or have a concern about how deei11 has handled your Personal Data, please contact us through the following channels:
We take all privacy complaints seriously. If you are not satisfied with our response to your complaint within 30 days, you may escalate the matter to a relevant data protection authority or independent dispute resolution body in accordance with applicable law.
From SSL encryption to strict no-sale policies, these are the core commitments that underpin every data decision we make at deei11.
Every byte of data transmitted between your device and deei11 is secured with TLS 1.2+ encryption. Sensitive data stored on our servers — including KYC documents and financial records — is encrypted at rest with AES-256.
Your personal information — name, contact details, financial data, and gameplay history — is never sold, rented, or traded to any third-party advertiser, data broker, or marketing network. Period.
Access, rectify, erase, restrict, or export your personal data at any time. We respond to all data rights requests within 30 days and provide clear explanations for any decision we make about your data.
deei11 collects only the data genuinely required to operate the platform safely — registration details, KYC documents, financial records, and gameplay logs. We do not collect unnecessary personal information or build behavioural advertising profiles.
Every category of personal data has a defined retention period. When that period expires, data is securely deleted or irreversibly anonymised. We do not hold your data for longer than is legally or operationally necessary.
Our support team is available around the clock to handle any privacy concern, data rights request, or security query. Reach us via live chat in your Account dashboard or email us at [email protected]. Indonesian-speaking agents are always on shift.
Now that you understand how deei11 protects your personal data, explore our full range of games and sports markets — or log in to your account and start playing today.